Welcome to Three Pillar Coaching's Privacy Policy. This document outlines how we handle your Personal Information when you interact with our website, www.threepillarcoaching.com, hosted by Squarespace.

If you have any questions or concerns about our privacy practices after reviewing this policy, or if you wish to make a complaint, please don't hesitate to reach out to us. You can contact us via email at contact@threepillarcoaching.com or by mail at:

Three Pillar Coaching
18-22 Provident Avenue, Unit One
Glynde SA 5070 Australia

Information Collection

When you visit our website, we gather certain details about your device, interactions with the site, and information needed to process any purchases you make. Additionally, if you contact us for customer support, we may collect further information. Throughout this policy, we refer to any data concerning an identifiable individual as "Personal Information." Here's a breakdown of what Personal Information we collect and why:

Device Information

Why: To ensure the site loads correctly for you and to analyse site usage for optimisation purposes. How: Automatically collected through cookies, log files, web beacons, tags, or pixels when you access our site. Disclosure: Shared with our processor, Squarespace. Examples: Web browser version, IP address, time zone, cookie data, viewed pages or products, search terms, and site interaction.

Order Information

Why: To fulfill your orders, process payments, arrange shipping, provide invoices, communicate with you, and prevent fraud. How: Provided directly by you during the purchase process. Disclosure: Shared with our processor, Squarespace. Examples: Name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number.

Customer Support Information

Why: To assist you with any inquiries or issues you may have. How: Provided directly by you. Disclosure: Shared with our processor, Squarespace. Examples: Information you provide during customer support interactions.

Minors

Our website is not intended for individuals under the age of 18, and we do not knowingly collect Personal Information from minors. If you believe a minor has provided us with Personal Information, please contact us to request its deletion.

Sharing Personal Information

We share your Personal Information with service providers to facilitate our services and fulfil our obligations to you. For instance:

• We utilise Squarespace to operate our online store. You can find more about how Squarespace handles your data in their privacy policy.

• We may also share your Personal Information to comply with legal requirements or protect our rights.

Behavioural Advertising

We may use your Personal Information to deliver targeted ads or marketing communications that we believe may interest you. This includes:

• Utilizing Google Analytics to understand how users interact with our site.

• Sharing information about your site usage, purchases, and ad interactions with our advertising partners.

For more control over targeted advertising, you can opt out through various platforms such as Facebook, Google, and Bing. Additionally, you can opt out of some services through the Digital Advertising Alliance's opt-out portal.

Using Personal Information

We process your Personal Information to provide our services, including product sales, payment processing, order fulfillment, and keeping you informed about our offerings.

Legal Basis

For residents of the European Economic Area (EEA), our processing of your Personal Information is based on various lawful grounds outlined in the General Data Protection Regulation (GDPR).

Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless you request its erasure.

Automatic Decision-Making

If you reside in the EEA, you have the right to object to automated decision-making processes that significantly affect you. While we engage in limited automated decision-making, it's primarily aimed at preventing fraud.

Your Rights

If you reside in the EEA or California, you have certain rights regarding your Personal Information, including access, portability, rectification, and erasure. Please contact us if you wish to exercise these rights.

Cookies

We use cookies to enhance your browsing experience and provide our services. You can manage cookies through your browser settings, though disabling them may impact site functionality.

Do Not Track

As there's no universal standard for responding to "Do Not Track" signals, we maintain our data practices regardless of such signals from your browser.

Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other reasons. Please check this page for updates.

Complaints

If you have any complaints about our privacy practices, please contact us using the provided information. If you're unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.

Last Updated: 16/04/2024